Shipping policy

SHIPPING POLICY

Thank you for visiting and shopping at Sheens. Following are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays). You will receive another notification when your order has shipped.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery times depend on your location and the selected shipping method:

  • Standard Shipping: Estimated 7–15 business days.

  • Express Shipping: Estimated 3–7 business days.

Note: Delivery times are estimates and cannot be guaranteed. Delays may occasionally occur due to unforeseen courier issues or customs clearance.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking information will be active within 24–48 hours.

4. Customs, Duties, and Taxes

Sheens is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damaged or Lost Packages

If you received your order damaged or if your package is lost in transit, please contact us immediately at sheensque@gmail.com with your order number and photo evidence (if damaged). We will work with you to resolve the issue as quickly as possible.

6. Contact Us

If you have any further questions about our Shipping Policy, please contact us at sheensque@gmail.com.